Patient Information


PATIENT CHARTER

Our Patient Charter is a statement of how our Dental Practice operates and the standards of care that we apply to all our patients. It defines our responsibilities and the high standards we strive to maintain and improve upon. However, to maintain these standards also requires your co- operation and the Charter therefore also defines your responsibilities to us as a patient.
Our responsibilities

  • To listen to your dental problems and to give you an explanation of treatment and solution to your problem that you can understand.
  • To respect your dignity and the choices you make.
  • To protect the confidentiality of any information you provide.
  • To co- operate with other members of our dental team and other health care colleagues so as to act in your best interest.
  • To follow the latest cross- infection guidelines ensuring your safety is of prime concern.
  • To keep up to date with the latest technologies and treatments available.
  • To do all we can to keep to appointment times as we understand your time is precious.

Your responsibilities

  • To respect our appointment times and let us know as soon as possible if you cannot make an appointment in order that it may be given to someone else.
  • To pay for treatment at the end of each visit as requested.
  • To follow any advice we may give you after treatment.
  • To respect our dental team and reception staff as we respect you as a patient.

Failure to attend (FTAs)

Under the new NHS contract, if a patient is unable to attend an NHS appointment and fails to notify the practice, it is no longer possible to charge an FTA fee. However, to prevent the waste of valuable clinical time, every practice has the right to deregister a patient for failing to give sufficient notice (24 hours) or failing to attend an appointment.

Our policy is as follows:

Failing to attend two appointments, or failing to give more than 24 hours notice of cancellation (unless the patient can demonstrate an acceptable reason for the cancellation) on two occasions, will lead to automatic deregistration from the practice. Surgery time is very valuable and we ask patients to allow the appointment to be offered to another patient by giving us sufficient notice. Please note that FTA fees will continue to be charged for appointments which are for private treatment upgrades.

Complaints

We treat all complaints in confidence and see them as an opportunity to improve our service. Please ask for the manager, or express your concerns in writing addressed to the practice manager.

We hope that you will use our Practice Complaints Procedure.  We believe this will provide the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. But this does not affect your right to approach the local PCT, if you feel that you are dissatisfied with the result of our investigation.

Violent or Abusive Behaviour

Any violent or abusive behaviour will result in immediate withdrawal from practice.


Opening Hours

  • MON - SAT:

    9am - 5pm

  • LUNCH:
    Closed

    1pm - 2pm

  • SUN:

    Closed

  • BANK HOLIDAYS:

    Closed

  • EMERGENCY :
    Please call

    0300-311-2233
    Or NHS UK - 111


Visit SC Dental Studio in Slough

Our Team at SC Dental Studio look forward to welcoming you into their practice. Call us on 01753 550 888 to discuss any of our treatments orclick the button on the right to make an appointment online and we’ll fill you in on all our available options. 

Contact Us

5 Kingfisher Court, 281 Farnham Road
Slough, Berkshire, SL2 1JF
Tel: 01753 550 888 / 01753 825 450 
Fax: 01753 825 450

This email address is being protected from spambots. You need JavaScript enabled to view it.

This email address is being protected from spambots. You need JavaScript enabled to view it.

Opening Hours

Mon to Sat: 09.00am to 17.00pm
Closed 13.00pm to 14.00pm
Sunday & Bank Holidays: Closed.

Public Transport

Bus Route

Bus Routes: 71, 54, 58, 3
Nearest Tube: Slough Berkshire

©2017. SC Dental Studio Ltd.
website Greenlizzard Studios

New NHS patient

We are accepting new NHS patient on a regular basis.

Independent dental patients

 We accept patients on a private basis.

 

If you would like a consultation for independent dental work you can call the practice directly.