Our Patient Charter is a statement of how our Dental Practice operates and the standards of care that we apply to all our patients. It defines our responsibilities and the high standards we strive to maintain and improve upon. However, to maintain these standards also requires your co- operation and the Charter therefore also defines your responsibilities to us as a patient.
Under the new NHS contract, if a patient is unable to attend an NHS appointment and fails to notify the practice, it is no longer possible to charge an FTA fee. However, to prevent the waste of valuable clinical time, every practice has the right to deregister a patient for failing to give sufficient notice (24 hours) or failing to attend an appointment.
Failing to attend two appointments, or failing to give more than 24 hours notice of cancellation (unless the patient can demonstrate an acceptable reason for the cancellation) on two occasions, will lead to automatic deregistration from the practice. Surgery time is very valuable and we ask patients to allow the appointment to be offered to another patient by giving us sufficient notice. Please note that FTA fees will continue to be charged for appointments which are for private treatment upgrades.
We treat all complaints in confidence and see them as an opportunity to improve our service. Please ask for the manager, or express your concerns in writing addressed to the practice manager.
We hope that you will use our Practice Complaints Procedure. We believe this will provide the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. But this does not affect your right to approach the local PCT, if you feel that you are dissatisfied with the result of our investigation.
Any violent or abusive behaviour will result in immediate withdrawal from practice.
Our Team at SC Dental Studio look forward to welcoming you into their practice. Call us on 01753 550 888 to discuss any of our treatments orclick the button on the right to make an appointment online and we’ll fill you in on all our available options.
5 Kingfisher Court, 281 Farnham Road
Slough, Berkshire, SL2 1JF
Tel: 01753 550 888 / 01753 825 450
Fax: 01753 825 450
Mon to Sat: 09.00am to 17.00pm
Closed 13.00pm to 14.00pm
Sunday & Bank Holidays: Closed.
Bus Routes: 71, 54, 58, 3
Nearest Tube: Slough Berkshire